Terms and conditions

Welcome

These Terms and Conditions ("Terms") govern your use of our Website and the services we offer (the "Services").

Acceptance

By accessing or using the Website or Services, you agree to be bound by these Terms.

Payment

We accept payment by credit card (Visa, Mastercard, American Express, etc), PayPal, Stripe and accept Afterpay. Payment forms may vary depending on contract terms for commissions and other services.

Revisions

We typically offer a maximum of two (2) rounds of revisions per commission project, which allows for initial feedback and minor adjustments. For larger or more complex projects, the number of revisions may be adjusted based on the scope of work. We’ll discuss this during the initial consultation. Major revisions, such as entirely new design concepts or significant changes to the project scope, may require additional fees. This may vary depending on what has been discussed and is stated per contract.

Delivery

For design services, you will most likely receive the completed work electronically (unless print services are requested). For artwork and art prints, delivery times will vary depending on the product and your location.

Refunds and Returns

We want you to be thrilled with your new purchase! However, we understand that sometimes things don't work out as planned.

Eligibility for Returns:

  • You may return original artwork and art prints within 30 days of receiving your order.

  • The artwork must be in its original condition, including all packaging materials.

  • We cannot accept returns for artwork that has been framed or altered in any way.

  • We cannot accept returns for custom artwork or commissioned pieces.

  • We cannot accept returns for discounted artwork.

Return Process:

  1. Contact Us: Before returning your artwork, please contact us at alysiaxtay@gmail.com to initiate the return process. We'll provide you with a return authorisation number (RAN) and instructions on how to return the artwork safely.

  2. Return Shipping: You are responsible for the cost of return shipping. We recommend using a tracked and insured shipping service.

  3. Return Inspection: Once we receive the returned artwork and verify its condition, we will process your refund within 14 business days.

Refunds:

  • We will issue a full refund for the purchase price of the artwork only if the item is damaged or missing.

  • Refunds will be issued to the original payment method used for the purchase.

  • We cannot accept refunds for artwork that has been framed or altered in any way.

  • We cannot accept refunds for custom artwork or commissioned pieces.

  • We cannot accept refunds for discounted artwork.

Exceptions:

  • We reserve the right to deny a return if the artwork is not returned within the specified timeframe or if it is not in its original condition.

  • We may offer store credit instead of a refund for certain promotional items or discounted purchases.

Additional Information:

  • We recommend taking photos of the artwork before returning it, in case of any damage during shipping.

  • Please keep all documentation related to your return.

We encourage you to contact us if you have any questions about our return policy.

Disclaimer

In no event shall we be liable for any special, direct, indirect, consequential, or incidental damages, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Website. We reserve the right to make additions, deletions, or modifications to the contents on the Website at any time without prior notice.

Fair Use Disclaimer

If you wish to use copyrighted material from the Website for your own purposes that go beyond fair use, you must obtain permission from the copyright owner.

Intellectual Property

All projects and products related to art, graphic design, video, or photography showcased are the property of Alysia Tay.